Frequently Asked Questions

📦 When will my order arrive?
All orders are processed and shipped from our logistics partners. Typical delivery times are:

• Europe: 5–12 business days

• Worldwide: 7–15 business days

Once your order is shipped, you’ll receive an email with a tracking number so you can follow your package in real time.

🌍 Do you ship internationally?
Yes, we proudly ship worldwide! Shipping costs and delivery times may vary depending on your location. Please enter your shipping address at checkout to see available options.

🔍 How can I track my order?
After dispatch, we will send you a confirmation email that includes a tracking link and number so you can check your shipment’s status anytime.

💳 What payment methods do you accept?
We accept a variety of safe and secure payment methods, including:

• Visa

• Mastercard

• PayPal

• Other major credit and debit cards

All payments are encrypted for maximum security.

⏳ What if my order is delayed?
Sometimes delays may occur due to customs, holidays, or courier issues. If your order hasn’t arrived within the estimated timeframe, please contact us at 📧 acidolia@gmx.net with your order number, and we’ll assist you right away.

🔁 Can I return my purchase?
Absolutely! Returns are accepted within 30 days of delivery, as long as the item is unused, undamaged, and in its original packaging. Please reach out to us first for return instructions.

❗ What should I do if I receive a damaged or wrong item?
Please notify us within 7 days of receiving your order. Send an email to acidolia@gmx.net with your order details and photos of the issue. We’ll quickly arrange a replacement, refund, or store credit.

💬 Need more help?
Our team is always happy to assist!

📧 Email: acidolia@gmx.net
📞 Phone: +45 9148 3967
🌐 Website: acidolia.com
🏢 Company: SEVEN STAR ECOM LIMITED
UNIT B, 3/F., Kai Wan House, 146 Tung Choi Street, Mong Kok, Hong Kong