Frequently Asked Questions

📦 When will my order arrive?
All orders are dispatched directly from our warehouse in Denmark. Standard delivery times are:
Denmark: 2–5 business days
Once your package is on its way, you’ll receive a confirmation email with your tracking number so you can follow it in real time.

🌍 Do you ship internationally?
At the moment, we ship only within Denmark to ensure timely and reliable delivery. Enter your shipping address at checkout to confirm availability.

🔍 How can I track my order?
As soon as your order is shipped, we’ll email you a tracking link and number so you can monitor your parcel’s journey anytime.

💳 What payment methods do you accept?
We accept a variety of secure and convenient payment options commonly used in Denmark, including:

• MobilePay

• Visa

• Mastercard

All transactions are SSL-encrypted for your security.

⏳ What if my order is delayed?
Delays can occasionally happen due to holidays, weather conditions, or courier issues. If your order hasn’t arrived within the expected time frame, please reach out to us at acidolia@gmx.net with your order number. We’ll resolve it as quickly as possible.

🔁 Can I return my purchase?
Absolutely! Returns are accepted within 30 days of delivery, provided the item is unused, in its original packaging, and undamaged. Please contact us first for detailed return instructions.

❗ What should I do if I receive a damaged or incorrect item?
If something’s not right, let us know within 7 days of receiving your order. Please send an email to acidolia@gmx.net including your order details and clear photos of the issue. We’ll promptly arrange a replacement or refund.

💬 Need more help?
We’re here for you! Feel free to reach out any time:
📧 Email: acidolia@gmx.net
📞 Phone: +45 9148 3967
🕒 Business Hours: Monday to Friday, 9:00 AM – 5:00 PM CET